Frequently Asked Questions
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I am moving as an Antargaz customer. What do I need to do?
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How much does it cost to move my energy contract to a new address?
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Explanatory list
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Can I have the amount of my advance invoice adjusted?
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Who takes the meter reading and when?
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I didn’t submit my meter reading in time. What happens now?
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Can the billing address be different from the supply address?
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I am waiting for a refund. How does this work?
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How is my instalment amount determined?
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What is included in the price that I have to pay to Antargaz?
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I didn’t pay my bill on time. What happens now?
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After my last annual statement I received a refund, yet Antargaz has increased my instalments. Why is this?
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I have a direct debit but am still receiving bank transfer forms. What should I do?
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Where can I find the contract’s general terms and conditions?
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How can I change my billing address after I have become a customer?
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Use the new customer portal