How does Antargaz protect the rights of the consumer?
Antargaz guarantees strict observance of all provisions of the Agreement entitled ‘Consumers in the liberalised electricity and gas market’. (NL link)
The goal of this Agreement is to protect consumers from abusive practices or misleading information. The Agreement was entered into between the suppliers, the representatives of the consumer organisations and the representatives of the regulatory authorities and the Minister for Consumer Affairs, and includes several guidelines and codes of conduct to which suppliers and their representatives must comply with respect to the sale of energy.
You can obtain a copy of this Agreement via this link. (NL link)