Frequently Asked Questions
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What is the difference between the distribution system operator, the network operator and the energy supplier?
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What is my EAN code?
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I wish to pay by bank transfer. Will I be charged an additional cost?
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How do I read my invoice?
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Where can I go with questions about my advance invoice?
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Can I have the amount of my advance invoice adjusted?
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Currently I pay my bills by direct debit. Am I also required to pay my annual statement by direct debit?
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What is the social tariff?
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Who takes the meter reading and when?
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If I pay by direct debit, when will the amount due be taken from my account?
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What are the current social tariffs?
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I didn’t submit my meter reading in time. What happens now?
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I am waiting for a refund. How does this work?
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How is my instalment amount determined?
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What is included in the price that I have to pay to Antargaz?
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I didn’t pay my bill on time. What happens now?
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After my last annual statement I received a refund, yet Antargaz has increased my instalments. Why is this?
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I have a direct debit but am still receiving bank transfer forms. What should I do?
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What is the difference between an instalment bill and my annual statement?
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How can I stop my direct debit?