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Frequently Asked Questions
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Popular questions
All questions about energy
Gas in cylinders
Gas in tanks
Natural gas and electricity
LPG
I am moving as an Antargaz customer. What do I need to do?
How much does it cost to move my energy contract to a new address?
I am currently using an Antargaz bulk tank. I would like to become a natural gas customer at my new home.
The new occupant of my old home does not want to become an Antargaz customer. What should I do?
Antargaz already supplies natural gas or electricity in my new home, but not yet in my name. How can I sort this out?
How can I exercise my rights as a client?
How will my complaint be processed?
Explanatory list
What should I do if I smell gas?
What is the difference between the distribution system operator, the network operator and the energy supplier?
What is my EAN code?
I wish to pay by bank transfer. Will I be charged an additional cost?
How do I read my invoice?
Where can I go with questions about my advance invoice?
Can I have the amount of my advance invoice adjusted?
Currently I pay my bills by direct debit. Am I also required to pay my annual statement by direct debit?
What is the social tariff?
Who takes the meter reading and when?
If I pay by direct debit, when will the amount due be taken from my account?
What are the current social tariffs?
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