Frequently Asked Questions
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Use the new customer portal
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How can I change my billing address after I have become a customer?
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Can the billing address be different from the supply address?
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How much does it cost to move my energy contract to a new address?
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I am currently using an Antargaz bulk tank. I would like to become a natural gas customer at my new home.
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The new occupant of my old home does not want to become an Antargaz customer. What should I do?
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Antargaz already supplies natural gas or electricity in my new home, but not yet in my name. How can I sort this out?
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How can I exercise my rights as a client?
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How will my complaint be processed?
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Explanatory list
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What should I do if I smell gas?
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What is the difference between the distribution system operator, the network operator and the energy supplier?
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What is my EAN code?
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I wish to pay by bank transfer. Will I be charged an additional cost?
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How do I read my invoice?
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Where can I go with questions about my advance invoice?
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Can I have the amount of my advance invoice adjusted?
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Currently I pay my bills by direct debit. Am I also required to pay my annual statement by direct debit?
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What is the social tariff?
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Who takes the meter reading and when?