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Frequently Asked Questions

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Natural gas and electricity

I didn’t pay my bill on time. What happens now?

  • You will receive a reminder to pay your bill. On your next bill there will be an extra administration charge of € 7,50.
  • If you still don't pay your bill, you will be officially notified that you are in default. That is the first legal step. On your next bill there will be an extra administration charge of € 15.

Make contact with your Public Social Welfare Centre or with the customer service if you are having temporary problems paying your bills in full.

If you fail to pay your bills or arrange a payment plan,

  • and you live in Flanders: your contract will be terminated and you will not receive any more gas;
  • and you live in Wallonia: the budget meter procedure will be initiated.

Note: your debt to Antargaz will not be cancelled. Antargaz will take further legal steps to seek payment of your debt.