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Frequently Asked Questions

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Natural gas and electricity

What should I do if I smell gas?


Look up your regional distribution system operator on this website by entering your postcode. Then phone the emergency number for gas smells. You can also find your regional emergency number on every bill.

Can you smell gas indoors? If so, follow these tips:

  • Avoid sparks, e.g. from the lighting mechanism of a gas cooker or heating appliance, from a cigarette, etc.
  • Turn off the main gas tap.
  • Open windows and doors to allow fresh air in.
  • Does somebody feel ill? Call 112.

Can you smell gas outside? If so, keep windows and doors closed.